Ways to Bank

Absolutely not. The Bruno Credit Union Mobile App is free for our members to download and use. However, standard data and messaging rates may apply.

For iPhone users

1. Using your iPhone, search for “Bruno Credit Union Mobile App” in the App Store.
2. Select the app icon, and verify that the author of the app is Bruno Savings and Credit Union Limited.
3. Tap the icon marked “Free,” then tap again when it changes to “Install”.

For Android™ users

1. Using your Android phone, tap the search icon and search for “Bruno Credit Union Mobile App” on Google Play™.
2. Select the app icon, and verify that the author of the app is Bruno Savings and Credit Union Limited.
3. Tap the icon marked “Install,” then tap “Accept” in the next screen.

The QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first. The default setting of the QuickView feature is “Off”. You can turn on QuickView under Settings / Preferences on the mobile app.

Yes. Just enter your account details as you normally would. 

No. Since the authenticity of the app is already verified by Apple / Google Play, you won’t have to go through this step to access your accounts and start banking.

Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from displaying your account balances by deactivating QuickView on our banking website.

As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us in Bruno at (306) 369-2901 or in Prud’homme at (306) 654-2033.

Yes. You can continue to bank using our full-featured mobile site.

For iPhone users

1. Tap and hold your finger down on the Bruno Credit Union Mobile App icon.
2. Tap the X in the top right corner.

For Android users

1. Open the Google Play Store app and find the Profile icon in the top right.
2. Tap Manage Apps and Devices, and then Manage.
3. Select the Bruno Credit Union Mobile App and tap Uninstall.

No. You will not be required to enter a code every time you login, but will be prompted during higher risk logins, like a login from a different location.

Yes. During the initial enrollment you can register only one, but once you are enrolled you can add or change your contact information. This can be done by going to the Profiles and Preferences screen.

Yes. The challenge questions can become less effective over time as fraudsters often know how to find the answers to them. Also, the verification codes are only valid for 10 minutes.

With SMS banking, you can use your cell phone’s texting ability to view your account activity and check your balances. In order to sign up for mobile banking you must have access to MemberDirect.

Through the MemberDirect site, you will need your cell phone to set up the mobile banking.

1. Once you are logged into your MemberDirect account, click “Account Services” on the left-hand side of the screen.
2. Click “Manage Mobile Banking”.
3. Click “Register your phone for Mobile Banking”.
4. Read the terms and conditions, then click “I Agree”.
5. Enter your cell phone number and carrier. Once you click “Continue”, and you’ll receive text with a passcode to enter.
6. Press “Continue” again.
   
   

Your account information will come up on your computer. Below are the Short Code number that you will use for mobile banking.

From your cell phone:

Text any of these commands to the Short Code MONEY(66639) and receive your account information on your phone.

• ACT – For the account activity of the last 5 transactions of your primary account
• ACT<account nickname> – For the account activity of a specific account
• BAL<account nickname> – For the balance of a specific account
• BAL ALL – For the balance of all your accounts
• BAL – Provides the balance of all your accounts
• DISABLE – To temporarily disable your phone
• HELP – For a list of the commands you can use
• INFO – For contact info about Bruno Credit Union
• STOP – To permanently delete your phone
• NICK – For a list of account nicknames

No transactions can be made on your cell phone. You can only see your balance and account activity. Depending on your carrier plan, please note that data rates apply every time you receive a text message. You can call your carrier to inquire about their data rates.

Acxsys Corporation powers the INTERAC e-Transfer^† service for the participating financial institutions. Acxsys Corporation facilitates the e-mail notice process and maintains the INTERAC e-Transfer^†database.

An e-mail and/or SMS text message notifying the recipient of their INTERAC e-Transfer is sent immediately after the sender completes the INTERAC e-Transfer. Once the recipient receives notification, they can complete the deposit process, usually within just a few minutes of the transfer being sent!

NOTE: If your recipient’s financial institution does not subscribe to the INTERAC e-Transfer service, they can still deposit their funds using the Acxsys Transfer process. This method of depositing an INTERAC e-Transfer generally takes 3-5 business days, although it may take longer.

If you have been notified of an undeliverable INTERAC e-Transfer due to an incorrect e-mail address, you can readdress and resend the transfer. Just:

• Edit your recipient information to include the valid email address.
• Select the “Resend Notification” from the “Pending Transfer” screen
• Click “Confirm”

An email notice will be resent to the recipient’s valid email address.

To cancel and deposit the transfer amount back into your account, you must check the status of the transfer – if the transfer is still in the list of Pending INTERAC e-Transfers, simply click “Cancel” and follow the instructions. The transfer amount is automatically deposited back into the account indicated. Service charges are non-refundable.

The recipient will receive email or SMS reminder of the outstanding transfer 7 days after it has been sent, then again at 14, 21 and 28. After 30 days, the transfer will expire and the recipient will no longer be able to deposit the funds. At that time the sender will be notified and can cancel the expired transfer to redeposit the funds.

The security question verifies the recipient’s identity and protects your funds from being received by the wrong person. The question must be answered correctly to complete the deposit process. It is the sender’s responsibility to create a security question and answer known only to the recipient.

Guidelines for the security answer:

• The answer must be one word.
• The answer must not contain any blank spaces.
• The answer is not case sensitive and letters and/or numbers are accepted.
• The answer cannot contain special characters (i.e., &, $, etc.).
• The answer should be kept strictly confidential between the sender and recipient.
• The security question and/or answer must not be included in the optional message attached to the INTERAC e-Transfer^†.

The sender will be notified by e-mail when an INTERAC e-Transfer cannot be completed because:

• The recipient declined the transfer.
• The 30-day period for the recipient to claim the transfer has expired.
• The e-mail address you entered for your recipient is invalid. (See FAQ #3)
• The recipient was unable to answer the security question.

Once the sender receives this notification, they can follow the links in the message to cancel and re-deposit the funds. Service charges are non-refundable.

There are several error messages which can be generated while using the INTERAC e-Transfer feature, which may include the following:

• Exceeds sending or receiving limits, for a single transaction, a week or a month.
• The account you are attempting to send from or deposit to is restricted from use with this feature.

• Income tax refunds
• Goods and Services tax credit, Harmonized sales tax credit and any similar provincial or territorial payments
• Canada child benefit and any similar provincial or territorial payments
• Canada workers benefit
• Canada Carbon Rebate